Payment and Refund Policy

Returns

According to the provisions of article 4 par.10 of law 2251/1994 (Government Gazette 191 A ‘/ 16 November 1994) in combination with the Joint Ministerial Decision (K.Y.A.Z1-891 / 30.8.2013), The consumer has the right to unreasonably withdraw from the distance purchase of a product within an exclusive period of fourteen (14) calendar days. In this context, within fourteen (14) working days, you have the opportunity to return the purchased products only if they are in exactly the same condition in which they were received and provided that they are accompanied by all the necessary documents proving your transaction. Expenses for the return of products by mail, courier or transport company at the site of Kenergy Kokkinidis Athanasios,are not covered by the company and are borne entirely by the sender / customer. It is pointed out that the responsibility for loss, damage or destruction of the product lies with the customer until the receipt of the product by the company. Before each return, it is recommended to contact the Customer Service department of the company at 2310 704 184 (local charge) or by e-mail to our email address [email protected].

For the exercise of the right of withdrawal, the period of fourteen (14) calendar days starts from the day on which the customer acquires the physical possession of the goods or from the day on which the consumer acquires the physical possession of the last goods in case of multiple ordered by the consumer in an order. In order to exercise the right of withdrawal / return, you must notify your intention to withdraw in writing before the relevant deadline by sending the following electronic return form to the email address of customer service [email protected].

Download the Return Merchandise Authorization HERE

The refund of the amount related to the returned product will be completed within ten (10) days from the date of receipt by our company. The return methods depend on the payment method of each order.

In case the order was paid by credit card before the departure and return of the product, the Company is obliged to inform the bank about the cancellation of the transaction.
In the case of cash payment, if the customer had chosen “collection from the store”, it will be refunded to him from the store where he received the product.

Payments

The company KENERGY KOKKINIDIS ATHANASIOS in the context of your immediate and most efficient service applies quality control regulations and security protocols at the stage of payment of your money transaction and provides the possibility of choosing the pricing method for individuals (Retail Receipt) and professionals / companies (Sales Invoice). In this context, it provides you with the following alternative payment methods:

Using your credit card

Using a credit card is a flexible and secure way to pay for your online purchases. Our online store accepts all Visa, MasterCard, American Express and Diners credit cards or corresponding debit and prepaid cards. During the payment process of the products with your card you are
automatically transferred to a secure and protected PCIDSS transaction environment where you will be required to complete your online transaction with information such as its number and expiration date, the name as it appears on it as well as and the three-digit Card Verification Value (CVV) number for Visa, Card
Verification Code (CVC) for MasterCard and Card Identification Number (CID) for American Express cards, which is written on the back of each card. The 128-bit Secure Sockets Layer (SSL) protocol is used throughout your transaction with our company online store, thus ensuring the quality and reliability of data exchange in a secure and protected trading environment.

MasterCard SecureCode

With the MasterCard® SecureCode. Service, a MasterCard cardholder authentication service, additional security is provided when making your online purchases. Through the use of a unique Personal Security Code that you will create and enter during your online shopping, as a stage of electronic control, you will be able to use your debit or credit card with even greater security and confidence. Entering MasterCard® SecureCode. During an online store confirms that you are the authorized cardholder. If the wrong Personal Security Code is entered, the purchase will not be completed. Even if someone knows the number and other details of your credit or debit card,the purchase cannot be completed without the Personal Security Code.

Verified by Visa

To boost your confidence in online shopping, we offer the Verified by Visa service – a service that protects the cardholder’s data with their own personal password. It is so reliable, safe, fast and easy. Verified by Visa service opens an additional field
associated with your bank during the payment process . There enter your personal Verified by Visa password and personal information to confirm the legal holder of the card. The Verified by Visa password is an additional security known only to you and your bank.

Upon receipt and payment of the order at our place

For those customers who do not have a credit or debit card, our company provides the opportunity to order the products they want and to pay for their order with cash or card from our place. According to the current legal provisions for documents worth more than € 500 per order to individuals with retail receipt and
for documents worth more than € 500 per order to professionals / companies with a sales invoice there is no possibility of payment in cash except by deposit or credit or debit card. Payment for the order you placed in our online store can be made at the checkout of the store of choice after you arrive to pick up your order. Payment at the store can be made either in cash or with cooperating credit or debit cards.

By Deposit / transfer to a bank account

With easy payment in Electronic Payment Code or deposit in a bank account. You can pay the value of the order and the other agreed charges and charges in the unique 12-digit Electronic Payment Code that appears in the order confirmation email.

or in the following cooperating Banks. By clicking you are transferred directly to the respective web-banking.

When depositing, the customer must deposit the total of the final value of the order, adding to the reason for the deposit his name or the name of the company and the electronic order number.

The depository should be emailed to: [email protected]

The customer is solely responsible for the correct registration of the account number and KENERGY KOKKINIDIS ATHANASIOS does not bear any responsibility in case of error.